Texas Top Movers

If I could rate this company with branches in multiple states including Colorado, zero would be more accurate. I used their services in Denver where they have an F rating and trusted other sites instead of the BBB. My guaranteed moving date changed, my estimate increased from $6000 to over $9000 on moving day and a significant amount of my items were damaged. Read any positive reviews on their sites with extreme caution. Upon delivery of my items 2 weeks later, none of my disassembled items were re-assembled b/c they needed to get to their second job of the day. My numerous letters and calls have gone unanswered. I want a resolution and reimbursement for breach of contract. By the way, this happened in April and I won't go quietly.

Move size: 3 Bedroom Home Service cost: $9431

Never been so impressed with customer service from a moving company before. We recently used Texas Top Movers to move to our new place. There were three movers for our 2 bedroom apartment and we were moving half way across town. They were kind and moved everything as fast as they could. They finished everything in about four hours which was awesome! It is also great that they disassembled and reassembled the furniture. Great customer service and I would definitely recommend.

Move size: 2 Bedroom Home Service cost: $3640

If you want your DESIGNER items STOLEN in a move, this company will definitely do it!! Had multiple designer items stolen that cost more than the actual move itself, all stolen. My box was ripped apart and re-taped. Not one one response from ANYONE at the company, which is so disappointing. They blow you up to get the deal and then completely drop the ball after getting paid. I will be taking legal action against this company. DISGUSTING AND UNETHICAL, I WOULD NOT RECOMMEND TO ANYONE!!

Move size: 2 Bedroom Home Service cost: $3000

The movers were very professional and packed everything well. Everything arrived in great condition. The salesman who arranged everything was great until after my deposit was made. After that, he no longer returned calls and misrepresented payment terms. I was extremely disappointed with customer service. I was put in an extremely difficult situation upon delivery with my older parents having to borrow money from neighbors to make the final payment. I had been told I could pay everything for my parents on my credit card. Not at anytime was I told there was a cash on delivery term. I would not recommend this company because of my experience.

Service cost: $1600

This is the moving company other moving companies warn you about. EMPLOY THIS COMPANY AT YOUR OWN RISK. They say they're local and they own everything from trucks to employees to storage facilities, but they lease the trucks and drivers are subcontracted. The movers work on commission-- an important factor explained later. The only thing I know about storage is that they threatened to put my property in storage, for a fee, if I didn't pay for a 'shuttle' service upon attempted delivery. They own nothing, and I can't count the lies I was told before I gave them a deposit. DO NOT BELIEVE A WORD SALES SAYS. I NEVER TALKED TO THE ORIGINAL SALES PERSON, MR. "PROMISE YOU THE WORLD'' MARK STANLEY, AFTER I GAVE THEM MONEY. In fact, the company went dark after they had my deposit. I have no idea who I actually did business with-- Texas Top Movers, Dallas; DDT Transport, Ft. Lauderdale; Movers OPS-- who knows (credit card payment).

The movers work on commission, so it is in their own benefit to upcharge for ANYTHING on moving day, which they did in spades. I actually had less cu. ft. than the estimate, but they charged for 50 more cu. ft. (I had packed my own truck with some of the inventory). These are con artists who argue in circles to make you seem unreasonable. I was called vindictive, as in, "You're being vindictive, which isn't going to help you on final cost." Another threat.

Sales is very convincing and accommodating, until you give them a deposit. Then the tables turn and before you can find out that sales are total liars, you're trapped. "We'll send 3 movers." They sent 2. "Credit card payment on moving day is fine." There's a 5% charge to use a credit card, which is never mentioned or in ANY WRITTEN CONTRACT. Money orders cannot be disputed, which is what they accept.

Sales-- "We offer a secondary pickup within 20 miles for free." Movers-- "That's never going to happen." Sales-- "We don't nickel and dime you for stairs." Movers-- "We're giving you break on the stairs." The 'break' was the actual price for stairs down from an inflated charge. They insisted on moving on the backup date, in a heavy rain, most likely so they could charge me for 2 plastic mattress covers. I had cloth mattress covers. Even though I had to sign a waiver to not hold them responsible for damages, the movers insisted on re-packing my things in their own packing material-- for a fee. I used new boxes, packing peanuts and newspapers for buffers, but was told I used the wrong sized boxes. The mover in charge of the estimate actually said, "What about MY Christmas?" when I told him they were ruining my Christmas with all the fabricated upcharges. Don't forget, they work on commission.

On delivery, the drivers insisted they couldn't get the semi into the subdivision. By the time I realized they had gone into the wrong subdivision, they had already rented a truck without my consent to complete the delivery. They would have been OK in my subdivision-- 18 wheelers are common in the neighborhood for move-ins. They threatened to hold my property, for a fee, unless I paid for the truck rental and extra labor.

Avoid using this company at all costs. These are scam artists, and very good ones. I chose them because they said they owned everything. Turns out they own nothing. There are five complaints lodged on the Better Business Bureau site for this company, for which they have never replied. Now there are six, including mine.

Move size: 1 Bedroom Home Service cost: $1941

I would never recommend Texas Top Movers. After their great sales pitch about owning their own trucks and directly employing their movers, they went silent. The sales and/or logistics team was only in touch at the last minute and then eventually could only deliver my stuff about 4 days after the anticipated date (definitely allowed for in the contract) which happened to be between 11a - 1p on Wednesday - a work day for almost everyone in the world. Thus, I was only able to be there around 6p, costing me money in wait time along with the extra expense of a smaller moving fan as the larger truck couldn't fit on my street. I then contacted them for a final receipt so I could submit to my employer, as I had to pay cash for the final drop, and never heard from them. All my stuff made it, and then end company who dropped off my belongings was very kind (NOT from Texas Top Movers), but overall unfortunate experience and a large expense. Please don't hire Texas Top Movers.

This sounds very similar to the other reviews on here..

Move size: Studio Service cost: $2000

First off, I got a quote for around $1500 and asked MULTIPLE times if there would be anything that would cause it to increase and was repeatedly was assured there was no way the quote would be higher.

The movers showed up a day late, and immediately increased the price to over $2500. I decided to let the mover have my couch, and he brought the price down to $2000.

The paperwork said they would take care of breakdown and put things back together, but I had to pay the movers another $120 and let them use my own tools.

I had my things picked up 3 weeks in advance, and they still missed the deliver date by a week.

What a mess..

Move size: 1 Bedroom Home Service cost: $2200

They were awful. Stay away. Kept charging me more money for random stuff which didn’t make sense. Theyre all complete liars said my stuff would be a live load and it wasn’t. Received opened boxes, broken furniture. They didn’t even assemble my furniture and didn’t move boxes. Left my boxes on the sidewalks of NYC and me and my brother had to move them. Some awful random claims to be a manager with zero managerial skills. Just awful awful awful. Such a waste of thousands hiring these incompetent people.

Move size: 1 Bedroom Home Service cost: $4500

I did not hire this company - they were hired by another company, but this was the biggest rip-off I have ever experienced in my life. They more than doubled the cu. footage and price and added all kinds of add-on charges. They had an original date and pick up, kept calling to delay during the day (an inconvenience, but at least communicated), then at 7 pm, said they were not going to pick up, but they would come the next day between 9 - 12. The next day when they didn't show they said I had to call to let them know. When I expressed concern that was not what they said the night before they said "go find someone else". We needed to vacate the assisted living, so we didn't have much choice and I think they used it to their advantage. Furniture damaged, to boot. Was given a 3 day range for delivery, but no update; kept calling to get something better, but even during the 3 days, no update, but the range changed. Delivery was done by 1 person in a Budget rental truck, who was very nice, but it took him a very long time (was not a professional) and he certainly couldn't re-assemble furniture alone.

Move size: Studio Service cost: $6000

First thing to do when thinking about using Texas Top Movers, Google Texas top movers reviews and check out all the different reviews about them. Check out the Better Business Bureau's F rating. Then find another company to mover your stuff. When I applied on their page I just listed basic items just to get an estimate, like I did with other companies. So it begins.
Salesman Raymond and I agree on price, I explain there are more items that I didn't list and went over them. He says that's fine. Date for pickup is set.
My job keeps me away from home so when I was off sooner than pickup date, I call trying to get in touch with Raymond. Spoke with Tiffany in customer service who says she will contact him. 3 separate times I call and send emails but no Raymond. Tiffany moves up pick up date.
When movers arrive everything ready, I will turn over apartment keys when they leave. However Raymond never added my extra items and the mover charges me for them or jobs canceled. Price had gone up from $1500 to $2200 and they will not be bringing my things the next day. Raymond seems to have forgotten to inform me they hold your things till they can fill up a 18 wheeler to bring. Keep calling Tiffany for a delivery date, which turned out to be two weeks later. I have to leave for work and won't be around for delivery, my brother will handle it. I get confirmation from Tiffany that I can pay with a credit card to her and not have to have cash for the drivers. However, I see on their manifest they are charging me for items that were not on the truck. I ask Tiffany about this and she says they will take care of it and adjust the price. I finally receive an email from Raymond saying we will have to discuss price adjustment with Tiffany. He says I will call you shortly, Never received a call. He also throws Tiffany under the bus and says he never received any messages from her. Two days later the driver calls and say they will be delivering the next morning and need the cash. I explain what Tiffany told me about paying with credit card. Driver says they can't accept credit card and if we don't have the money, they will have to continue on to the other deliveries. He says he is in contact with his dispatch and they say only cash. I ask to speak with his dispatch but unfortunately he is out of the country.( Yes, the guy actually told me that)Pretty much pay up with cash or we keep your things and charge you storage fees. Started calling customer service at 2pm till 5pm to speak with Tiffany and no one answered. No return calls either. So we ended up paying with cash for some things that were not on the truck. The drivers also left all the trash from unwrapping on the ground. Jumped in their truck and left my brother to Clean up their mess. The most unprofessional company I have ever dealt with. Refer back to beginning paragraph and go with another company.

Move size: 1 Bedroom Home Service cost: $2200

There aren't enough great things I can say about Texas Top Movers. My move was done with care and promptness. Edgar and his team arrived on time. I have extremely fragile and expensive furniture and they came prepared with several blankets, padding and shrink wrap. I have recommended Texas Top Movers to two of my friends/family and they had an amazing experience as well! If you want someone you can trust with your valuables, choose Texas Top Movers. You won't regret it!

Move size: 4+ Bedroom Home Service cost: $9300

I have used Texas Top Movers personally and even referred them to my parents when they moved a couple of weeks after my move. Texas Top Movers goes above and beyond what is expected of them and do an excellent job. They are always punctual, fast and professional! They were awesome in getting things to the right place. They wrap everything up in moving blankets and stretch wrap so I had no damages.
I will definitely be using them again in the future! They always do a great job!

Move size: 1 Bedroom Home Service cost: $1700

We hired Texas Top Movers for their reasonable quote without really knowing much about them. They really delivered on the promise. The movers were very punctual to arrive. They packed everything carefully. I was amazed to see how delicately they packed our breakables. Their system was very effective and the job was done quickly. They delivered on time as well. The final bill was very close to the initial quote and we were just so happy with everything these guys did for us.

Move size: 2 Bedroom Home Service cost: $3200

My experience Texas Top Movers was absolutely phenomenal!! They were on time, efficient, fast, and very professional from start to finish! The customer service was amazing! I was so nervous about finding someone to move me, especially with all of the bad reviews and horror stories posted about other moving companies! I have to say that I was very pleasantly surprised that everything went so smoothly and seamlessly!! Great job guys and I will definitely share my experience with anyone I know who is looking for a stress free move!!

Move size: 3 Bedroom Home Service cost: $8000

We were thrilled to work with Thomas and his team on our move. All three of the team members were incredibly personable and made the move very efficient and easy. They were all so accommodating and everything arrived in our new home safe and sound. This was the best team of movers we have had the pleasure to work with and give Texas Top Movers our highest endorsement. Thank you for all that you did to make our move less stressful and we truly appreciate your kindness and excellent customer service! Lindsay and Rebecca!

Move size: 2 Bedroom Home Service cost: $3700

Movers showed up right on time! I called when they were about 15 minutes out. Easily worked around a parking issue. Worked QUICKLY. I never once saw one of the guys wasting any time. Disassembled and wrapped all of my furniture that needed these services. Everything arrived safely! Mo hidden charges-hourly rate plus flat rate "service fee," and THAT WAS IT! I love that. I'm pleased with my experience from Texas Top Movers & would highly recommend them to anyone!

Move size: 2 Bedroom Home Service cost: $3971

They failed to contact us the day prior to the move to confirm. We called and emailed repeatedly the day before and the day of and all were ignored - we thought they abandoned the move and started making alternate arrangements. When they finally contacted us, they gave us 30 min notice before they arrived (we weren't there) and were incredibly rude and dismissive of our concerns. It made moving so incredibly stressful. They did call to let us know the day before delivery to the new location...but then didn't show up and didn't call. I finally reached the driver after 6pm just to be told they were late and it would be the following day, (which was a holiday). We had canceled our holiday plans to make sure we could be there...for no reason. Once again, their lack of communication made everything so stressful. Upon delivery at new location only ONE mover showed up to unload truck; This was SO unsafe, not to mention left us no choice but to help unload and put everything together. I paid movers so that my husband would not have to lift heavy objects, to ensure a safe and easier move. Instead, my husband was injured (broken toe) when something fell on his toe. When I complained to the company they LIED and tried to say there was another worker on the truck unloading - I was there, we were walking to the truck repeatedly to unload -there was ONE person left to unload heavy furniture up 3 flights of stairs. Completely unsafe. The company was once again rude, argumentative and completely dishonest. The manager, named Ben lacked any customer service skills whatsoever, had a very condescending, almost misogynistic attitude. I would NEVER recommend this company.

Move size: 2 Bedroom Home Service cost: $2500

We were most impressed with the professional, punctual, efficient and solution oriented services you provided. You were very patient with all my queries and addressed all my concerns efficiently and professionally. You delivered on all the promises made on your website, which was pretty impressive. Thank you very much for taking such good care of all my fragile goods. I am glad I decided to use your services. You did not disappoint. I know I will be using your services again and will definitely recommend you to all my friends.

Move size: 2 Bedroom Home Service cost: $3862

I heard their name from one of my friends. Their manager was totally helpful to me. They didn’t delay a minute to arrive on moving day. They were decent and trained movers. This company always informed me of the status of my kinds of stuff. They were responsible and replied at prompt pace whenever I phoned or sent an email. It was a little difference between their previous and last bill. I was unable to raise finger only for this purpose. Because just before the loading day, I purchased some items that were not in my given inventory.

Move size: 2 Bedroom Home Service cost: $2844